Support Features

Our experienced staff is ready to help you with your most advanced problems

Basic Support Cloud Business Cloud Enterprise

Basic Support

Included

FREE

Premium Support

High Traffic Businesses

€250/mo

VIP Support

Critical Businesses

€499/mo

OS (Re)Installation 3/month Unlimited Unlimited
RAID (Re)Configuration 3/month Unlimited Unlimited
Failed Hardware Replacement in 48 hours in 12 hours in 3 hours
Routing Optimizations in 48 hours in 12 hours in 3 hours
Solve Connectivity Problems in 6 hours in 1 hour in 30 minutes
IP Re(Configuration) 3/month Unlimited Unlimited
IP Replacement €25 One Time 1 FREE 5 FREE
Software Support* €50 / hour 6 hours included 12 hours included
Networking Support* €100 / hour 6 hours included 12 hours included
Server and Infrastructure Monitoring Not Included 5 Servers 25 Servers
Emergency Support Not Included Not Included Telegram/Skype
IT Consulting Not Included Not Included 6 hours included

*Software and network support is offered for well-known applications like NGINX/Apache/MySQL/etc and OS/kernel optimizations/tuning. We do our best to have our engineers trained to solve problems related to as many software as possible.

n x 100G Uplinks

Our own pan-european core backbone network is operating only on multiple 100Gbps ports

Global Network

We currently have network presence in 35 locations from Europe.

Global DDoS Shield

We clean the traffic at the closest point. Only clean traffic is passing to our network.

Direct Routes

Rach your customers directly, no matter the ISP. Forget about chronic transit congestions !

24/7 Monitoring

We permanently monitor the paths to end customers to ensure the best quality connections

Best Tier 1 Transit

Lumen (Level3), Arelion (Telia), Orange, Telecom Italia, GTT, Vodafone, Liberty Global, Cogent and HE

DDoS Protection

We use our own in-house DDoS protection solution deployed in all network PoPs

  • Malitious traffic is dropped before even entering in our network
  • Over 3Tbps of edge network capacity available for DDoS filtering
  • Any zero-day attack is automatically handled by the 24/7 on-site engineers who are permanently monitoring the infrastructure
  • Daily updates on DDoS filtering rules
  • Under 1 second reaction time to any arriving DDoS attack

Have further questions?

Don't hesitate to contact us if you have any questions

Get in touch