Support Features
Our experienced staff is ready to help you with your most advanced problems
Basic Support | Cloud Business | Cloud Enterprise | |
---|---|---|---|
Basic SupportIncluded FREE |
Premium SupportHigh Traffic Businesses €250/mo |
VIP SupportCritical Businesses €499/mo |
|
OS (Re)Installation | 3/month | Unlimited | Unlimited |
RAID (Re)Configuration | 3/month | Unlimited | Unlimited |
Failed Hardware Replacement | in 48 hours | in 12 hours | in 3 hours |
Routing Optimizations | in 48 hours | in 12 hours | in 3 hours |
Solve Connectivity Problems | in 6 hours | in 1 hour | in 30 minutes |
IP Re(Configuration) | 3/month | Unlimited | Unlimited |
IP Replacement | €25 One Time | 1 FREE | 5 FREE |
Software Support* | €50 / hour | 6 hours included | 12 hours included |
Networking Support* | €100 / hour | 6 hours included | 12 hours included |
Server and Infrastructure Monitoring | Not Included | 5 Servers | 25 Servers |
Emergency Support | Not Included | Not Included | Telegram/Skype |
IT Consulting | Not Included | Not Included | 6 hours included |
*Software and network support is offered for well-known applications like NGINX/Apache/MySQL/etc and OS/kernel optimizations/tuning. We do our best to have our engineers trained to solve problems related to as many software as possible.
n x 100G Uplinks
Our own pan-european core backbone network is operating only on multiple 100Gbps ports
Global Network
We currently have network presence in 35 locations from Europe.
Global DDoS Shield
We clean the traffic at the closest point. Only clean traffic is passing to our network.
Direct Routes
Rach your customers directly, no matter the ISP. Forget about chronic transit congestions !
24/7 Monitoring
We permanently monitor the paths to end customers to ensure the best quality connections
Best Tier 1 Transit
Lumen (Level3), Arelion (Telia), Orange, Telecom Italia, GTT, Vodafone, Liberty Global, Cogent and HE
DDoS Protection
We use our own in-house DDoS protection solution deployed in all network PoPs
Have further questions?
Don't hesitate to contact us if you have any questions
Get in touch